Eyarth Station Guest House
April 2021
To ensure the safety of our guests and ourselves we are making some changes to your stay with us. While we want your stay with us to be a positive experience, safety is our main priority.
We advise guests not to enter the building if they have symptoms of coronavirus
Guest should contact us immediately if they develop any symptoms 14 days prior to arrival or if they display symptoms while using the accommodation or within 14 days after they leave the premises.
| Customer | Control | Comments |
| Pre-booking | You must prebook your stay by either calling us or by email. Guests must give an approximate time of arrival. We are then able to manage social distancing Please Note:- Guests must follow all procedures that have put in place for everybody’s safety | By pre-booking guests can complete the registration form and email it back to us to reduce the risks. Guests should note that their room will be not be serviced during their stay. |
| Arrival outside | If a guest arrives at the same time as another, they will be asked to stay in their car or wait a safe distance from the front door. | As we are a rural guest house most guests arrive by car. |
| Entering the premises | Guests will be informed by email how to access their room. Guests will be shown how to use the door entry fob if they are not familiar with it. Signage will be displayed throughout the property to encourage social distancing. | If guests need to be shown how to access their room staff will wear a face covering and socially distance. How to use the fob will be outlined on our website. |
| Leaving the premises and re-entering the premises | Guests must use the hand sanitiser when entering and leaving the premises. If they see other guests, they must always observe the social distancing guidelines set out by the government. It may be necessary for them to remain in their room until another guest has passed by. | Sanitiser stations are located upon entering the building. |
| Dining | No meals will be provided until further notice | Currently we are only allowing guests to stay in the Porters Annex and not in the main house. |
| Outside space | We expect guests to follow guidance and keep their distance from others using the space. | |
| Payment | We encourage guests to pay prior to arrival by bank transfer. | Paying prior to arrival will reduce contact. A receipt will be sent by email. |
| Leaving the premises | Guests will be asked to place their key fob into a central deposit box place in the hallway. | Key fobs will be sanitised when collected and hung up. They will be sanitised again prior to use. |
| Staff | Control | Comments |
| Guest arrival | If we need to greet guests a face covering will be used, and social distancing followed | Social distancing will be followed, and hand sanitiser used before and after meeting guests |
| In between guests | All rooms will be thoroughly cleaned. All bedding changed, hard surfaces sanitised, including, light switches, bedside tables, remote control, kettle handle and lid, hair dryer handles, door handles, wardrobe door handles, window ledges, luggage racks, toilet seats, taps, showers, baths. Trays will be removed and sanitised, cups, glasses and spoons washed in dishwasher, flasks will be sanitised, tea, coffee, sugar, biscuits not used will be isolated for 72 hours | Dishes washed will be washed in the dishwasher on a cycle of 60*C or above Bedding will be washed at 60*C or above to kill bacteria. |
| Continuous actions | Lights switches, door handles in main public areas will be sanitised regularly. Rooms will be cleaned when guests have vacated the premises after their stay. | A face covering and plastic apron will be worn to carry out cleaning of the rooms. |
| Kitchen | All dishes and utensils will be placed in the dishwasher on a cycle of 60*C or higher Cloths and sponges etc used for cleaning will either be disposed of or placed in bleach daily. | Tea towels will be washed at temperatures 60*C or above |
| Hazard | Control | Comments |
| Social distancing | All staff and guests must follow government guidelines for social distancing. Signage will be in place around the property to remind guests to follow good hygiene procedures. | Signage wis used to remind guests of social distancing |
| Disinfecting hand contact surfaces | All common surfaces will be cleaned with a sanitiser which complies with government guidelines. | Cloths, disposable PPE will be disposed of by double bagging and keeping secure for 72 hours before disposing in the general rubbish. |
| Hand washing and hand sanitiser use | Hand sanitiser is placed at the entrance of the property for use when entering and leaving the building. Small individual hand sanitisers will be available in all guests’ rooms Handwashing, for guests and staff must be carried out in line with government guidelines. E.G washing their hands if they cough, sneeze, or blow their nose and after using the toilet. | Hand sanitiser must have a high alcohol content to ensure they are anti-viral with ingredients which meet BS/EN 1276 standards Small personal hand sanitisers should be taken away by the guest or placed in the bin Coughs and sneezes should be caught using paper tissue or into the elbow and hands washed immediately. |
| Suspected coronavirus case | If a guest presents themselves with symptoms of COVID-19 or is asymptomatic but declares the need to self-isolate, we advise them to check out and return home to self-isolate according to current government guidance. If the guest shows acute symptoms has breathing difficulties or their life is at potential risk, we will seek medical help immediately. | In bedrooms where there has been a suspected infection, the room will be left secure and unoccupied for 72 hours to significantly reduce the risk of the virus surviving on surfaces. No-one will be allowed to go in –A notice will be placed on the door to remind staff that the room is “Out of action.” This will reduce the risk to staff and guests and means that soft furnishings which cannot be disinfected easily will be safe. After the allotted time, current UK Government guidance is that you can follow normal room cleaning regime. |
We do not employ staff at present but if we have symptoms of Coronavirus, we will need to close the Guest house until further notice and a deep clean has taken place.
Eyarth Station Guest House 